Need Help?

There are some frequently asked questions list in this page hoping to answer to your inquiries. Please write to us if you have any question on the usage of LMS or tehnical support needed. thank you.

Call Us Now

(+603) 7981 8899

Write to Us

atd@nvasia.com.my

Wisma Nirvana

Sungai Besi Kuala Lumpur

Send us a message

Frequently Asked Questions

Yes, all new agent can register online and gain access to the Nirvana Learning Management System and benefited from the system.

After submission of agent application form, we need 14 working days to get you registered in the company database, then you will be able to get yourself registered in the LMS.

Is simple, go to the home page, courses are listed in the training calendar, click on the interested item in the calendar will lead you to the course registration page. Or, go to the courses page, click on the EDM / topic that you are interested to join, it will lead you to the course registration. Two simple steps to get registered. Step one, just click the <Take this Course> button to book the course in the LMS. Step two,  click on the webinarjam registration link on the same page, just fill in basic personal information and make necessary payment (if applicable), the process is completed, all you need to do is log in with the course link provided after the registration to enter to the online training webinar. The course link will be sent to your registered email address for your easy access. Friendly reminder: please use same email address and your full name according to your IC for webinarJam registration to ensure that the system able to recognize your identity, please take note that you might be rejected by the system during the online training if you did not complete 2 steps registration above.

Yes, it is. You will be notified that the registration is closed when the offered seats are all taken up for the training.

No, all materials (video / slides/ chart / photo) used in a training is only for internal use and not for circulation unless announced so. 

Public can only access to those public seminars. Yes, they can log in as non-agent to access to these items and get registered for the seminars.

All materials listed are merely for internal reference, for online learning purpose and not for downloading. Please respect the Intellectual property rights of the content design. 

Yes and No. The access to any online system need to pay a certain amount of membership fees or system subscription fees. Each user shall pay a subscription fees of RM 120 per year for the LMS system. However, as an introductory stage, the company has decided to waive the LMS for existing agents and new agents in year 2020. 

No worry, the LMS is designed for a simple password recovery control. Just click on the Forgot Password button in the login page and follow the instructions given.

There is strictly no refund in the event that the agent unable to make it for the training registered.  

The payment gateway is designed to follow stringent security and certificate protocols with an authentication process that requires  the OTP password in the payment process to discourage third-party interception.

Yes, to enroll in the agent-ship examination, there is an exam processing fees of RM30. The good news is, for a newly recruited agent, the first time examination fees is free of charge as a welcoming benefit for a new agent. 

Yes, to attend the New Agent Training, there is an training fees of RM30. The good news is, for a newly recruited agent, the first time New Agent Training fees is free of charge as a welcoming benefit for a new agent. 

Wisma Nirvana Sungai Besi

No 1, Jalan 1/116A, Off Jalan Sungai Besi,
57100 Kuala Lumpur, Malaysia
Phone: (+603) 7981 8899
Fax: (+603) 7980 9931
Email: atd@nvasia.com.my